Frequently Asked Questions

Question 1

What is MYTOOLZ?

Accepted Answer

MYTOOLZ is a platform that provides free online tools for everyday tasks. Our collection includes text tools, image converters, PDF utilities, and more to help you be more productive without installing any software.

Question 2

Are all the tools free to use?

Accepted Answer

Yes, all tools are free to use with basic functionality. Some advanced features and premium tools require a subscription to access.

Question 3

Do I need to create an account to use MYTOOLZ?

Accepted Answer

No, most tools can be used without an account. Creating an account allows you to save your work, access your history, and use premium features if you have a subscription.

Question 4

Are my files stored on your servers?

Accepted Answer

No, all file processing happens in your browser. Your files are not uploaded to our servers unless explicitly stated for specific tools. We prioritize your privacy and data security.

Question 5

Is there a limit on file size?

Accepted Answer

Free users can process files up to 100MB. Premium users can process files up to 500MB, depending on the tool.

Question 6

Can I use MYTOOLZ on my mobile device?

Accepted Answer

Yes, MYTOOLZ is fully responsive and works on all devices including smartphones and tablets. Some tools may have limited functionality on mobile due to browser limitations.

Question 7

How accurate are your tools?

Accepted Answer

We strive to make our tools as accurate as possible. For tools like converters and formatters, we use industry-standard libraries and algorithms. For creative tools, results may vary based on inputs.

Question 8

Can I use the tools offline?

Accepted Answer

These tools currently require an internet connection to load the application. However, once loaded, most processing happens in your browser without further server requests.

Question 9

What do I get with Premium?

Accepted Answer

Premium users get access to exclusive tools, no advertisements, unlimited history, priority support, higher file size limits, batch processing, and advanced features in all tools.

Question 10

How much does Premium cost?

Accepted Answer

Premium subscriptions start at $3.99 per month. We also offer annual plans at a discounted rate and a lifetime access option. Check our Premium page for current pricing.

Question 11

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. Your premium access will continue until the end of your billing period.

Question 12

Is there a free trial?

Accepted Answer

We offer a 7-day free trial for our monthly and annual plans. No credit card required to try it out.

Question 13

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee if you're not satisfied with our premium service.

Question 14

Which browsers are supported?

Accepted Answer

MYTOOLZ works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.

Question 15

What technology does MYTOOLZ use?

Accepted Answer

MYTOOLZ is built with modern web technologies including HTML5, CSS3, JavaScript, and WebAssembly for specific tools requiring more processing power. This allows us to process your files directly in the browser without server uploads.

Question 16

I found a bug, how do I report it?

Accepted Answer

If you found a bug or issue with any of our tools, please use the contact form with the subject 'Technical Support' and provide as much detail as possible about the problem.

Question 17

Can I suggest new tools or features?

Accepted Answer

Absolutely! We love hearing from our users. Please use the contact form with the subject 'Feedback & Suggestions' to share your ideas for new tools or improvements.

Question 18

Is my data secure when using MYTOOLZ?

Accepted Answer

Yes, we take data security seriously. Since most processing happens in your browser, your files never leave your device for most tools. For tools that require server processing, we use secure connections and do not store your files longer than necessary.

Question 19

Do you collect personal information?

Accepted Answer

We collect minimal information necessary to provide our service. For anonymous users, this is limited to basic analytics. For registered users, we store your email and account preferences. See our Privacy Policy for complete details.

Question 20

Do you use cookies?

Accepted Answer

Yes, we use cookies for essential functions like keeping you logged in and remembering your preferences. We also use analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

Question 21

How do I delete my account and data?

Accepted Answer

You can delete your account from your profile settings. This will remove all personal information and saved data associated with your account. If you have any issues, please contact our support team.

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